▶▶▶ FAQ

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Q1: What are your main products ? A: Our main products are the Prepress 4up and 8up Online/Offline Thermal CTP, CTCP, VLF CTP, Flexo CTP, Processor, Offset Plates, Offset Inks, Offset Printing Blankets, Postpress Packing Equipment and so on. You can get the equipment and consumables all in one and no worry about the after-sales service from our company.

Q2: Where is your factory ? A: Our CTP processor machine factory is in Shanghai, you are warmly welcome to visit our factory!

Q3: What is your warranty for the CTPs ? A: Three years' laser head and main spare parts for the CTPs, one year for the processor. If the customer use EcooGraphix CTP plate with the CTP machine, we will provide the Lifetime Warranty.

Q4: Can you also supply the Workflow and RIP ? A: Yes, we can provide the Workflow Brainnew and RIP Compose V12.

Q5: What about the installation and after-sales technician support ? A: Our engineer can go to help the installation and provide the necessary training. The buyer should take the round air plane tickets, service charge and the local accommodation cost. Any problems or questions, we will be at your disposal 7x24 hours. Among our large amount of CTP installations worldwide, there are also many end users(printers) who have purchased the CTP products from EcooGraphix China directly and EcooGraphix technical service team support these installations remotely with regular onsite visits. These end users printers all run the CTP systems with full satisfaction due to our robust quality, seamless remote service, thorough training and maintanence. If you are a printer who is considering purchasing directly from EcooGraphix China, there is no hassle on installations, training and after sales service. We guarantee your satisfaction.

    EcooGraphix is a leading global supplier and service provider for graphics arts equipment and printing supplies. It started in 2010 with developing and manufacturing CTP machines and printing plates. EcooSetter CTP machines and Ecoo plates have now become well-known brand names worldwide. There are over 500 printers worldwide currently running EcooGraphix ctp and plates on daily base. There are around 45 international distributors globally in partnership with EcooGraphix. EcooGraphix teams have over 25 years' experience specialized in prepress, printing, finishing equipment and consumables and digital printing. We guarantee customer satisfaction on every single product we provide.

    With extended product needs among our growing customer base as well as major manufacturers partnership and support, EcooGraphix has expanded its portfolio into additional printing supplies such as offset printing inks, offset printing blankets, printing chemicals, finishing equipment such as die cutting machines, laminating machines, UV coating machine, digital cutter, book binding machines, digital label printers, digital foil stamping machines and 3D printers. Our goal is to provide customers with a one stop shop for graphic arts equipment and supplies.

    Understanding well international market requirements and industry trends, EcooGraphix implements highest standard of Quality control and production standard, allowing every product meets the highest quality standard such as in USA, Canada, UK, and Germany. Service is also at the core of EcooGraphix business. With truly 7X24 hours worldwide service infrastructure and system, EcooGraphix stands firmly behind every piece product and ensure each customer of seamless operations.

   Your Success, Our Destiny!