Q1: What are your main products?
A: Our main products include the Prepress 4up and 8up
Online/Offline Thermal CTP, CTCP, VLF CTP, Flexo CTP, Processor,
Offset Plates, Offset Inks, Offset Printing Blankets, Postpress
Packing Equipment, and more. We provide a comprehensive range of
equipment and consumables, ensuring seamless after-sales service
from our company.
Q2: Where is your factory located?
A: Our CTP Processor machine factory is located in Shanghai. We
warmly welcome you to visit our factory!
Q3: What is the lead time for your products?
A: The standard lead time is 30 days. However, we can expedite the
process for urgent orders.
Q4: Are your machines certified?
A: Yes, all our machines have been certified by SGS and CE.
Q5: What is the warranty period for your machines?
A: EcooGraphix offers a 1-year warranty for spare parts (including
print heads).
Q6: What are your payment terms?
A: Our standard payment terms are 30% TT deposit and 70% balance
before shipping, or LC at sight.
Q7: What about installation and after-sales technical support?
A: We provide comprehensive installation support and necessary
training. Our engineers can travel to your location, with the buyer
covering the round-trip airfare, service charges, and local
accommodation costs. We offer 24/7 support for any issues or
questions.
Our extensive global installations include many end-users who
directly purchase CTP products from EcooGraphix China. Our
technical service team supports these installations remotely with
regular onsite visits. These end-users consistently report high
satisfaction due to our robust quality, seamless remote service,
thorough training, and maintenance. If you are considering
purchasing directly from EcooGraphix China, we ensure hassle-free
installations, training, and after-sales service, guaranteeing your
satisfaction.
For more information, please watch our video: Watch here
Visit our website: www.ecoographix.com
